Returns

Not sure if they will fit?

No Problem – You may return any order for any reason within 14 days of receipt for face-to-face sales and within 30 days for online sales. The product(s) must be in the original box, unworn and in good saleable condition with a clear reason given for return. Goods returned used or damaged will not be refunded. Shipping labels placed on the original box also cannot be refunded. Please use an external box or bag. This will not affect your statutory rights.

For a limited period we are able to offer free returns, so please notify us at customerservice@ruddswellies.co.uk within 7 days of receipt and we can arrange collection. Please package the box as it was delivered. In such instances, Rudds will pay for the cost of return. Unfortunately, we are unable to pay for the cost of returns from countries outside the UK.

If you arrange your own return, Rudds cannot be held responsible for any items lost in transit.

Warranty

We have worked hard to ensure Rudds Wellies are Crafted To Work with your lifestyle.

As our rubber is formulated to resist natural abrasive chemicals found in urine and manure, Rudds carry a 12-Month Non-Split and Manufacturing Defect Guarantee from the date of purchase. Should your wellies develop a manufacturing defect or split, causing them to leak within 12 months of purchase, simply send some photos with a brief description to customerservice@ruddswellies.co.uk for assessment. Faults should be raised with Customer Service as soon as a fault has developed.

Enquiries sent to any other email address will lead to a delay in response.

Sometimes we may ask for your boots to be returned should we not get the information we need from photos. If we are unable to replace immediately (for example if a specific size is out of stock) we will do our best to provide a date for re-stocking. Refunds or exchanges will only be considered once the product(s) has been returned (if requested) and is fit for inspection, unless returned within 14 days for face-to-face purchases or 30 days for online purchases. Returns should be sent as soon as a fault has developed. Details of a returns address will be provided. Once returned we will aim to respond within two working days. It is the customers responsibility to arrange for the return of any products found to have no fault.

Any attempt to repair your product will automatically void the warranty and the product will not be eligible for return. Rudds do not offer replacement parts but in certain instances can offer a repair service. We can only offer a refund or exchange for products purchased through our website or directly from us. Products exchanged under warranty will not extend the warranty period. The warranty applies to products discounted by the vendor at an event, in store or using an online coupon code, but does not apply to ex-sample products sold at a further discount.

Refunds cannot be made for a product won in a competition or given as a charitable donation. Refunds can only be offered to the original purchaser. Refunds or exchanges cannot be authorised in response to normal wear and tear such as creasing or where the boot has been pierced. Refunds or exchanges cannot be guaranteed for a fault that has developed some time before inspection. Refunds will only be made where an exchange is not possible due to sizing, where there is a continuously recurring fault or if the product is no longer available. Refunds will not be considered should a limited edition colour not be available but where the size is available.

Please return clean and free from potential biohazards so we can safely address the fault, together with a valid proof of purchase, your name, address and a brief description of the fault.

WE WILL NOT ACCEPT OR EXAMINE MUDDY BOOTS! Please take the time to ensure your boots are clean, including the sole and heel treads. Boots returned with potential bio-hazards will not be examined. The sender will be responsible for their collection and return. Boots not collected by sender within 7 days of notification will be disposed of. No refunds or exchanges can be made in such instances.

Our guarantee does not cover wear and tear damage such as rips, piercing, tears, burns or improper fitting/sizing. Splitting or tearing caused by the use of boot jacks/doorstep removal etc, will not be covered under warranty. Any splitting caused from the inside of the boot, such as wear from toenails, will not be covered. Boots kept outdoors may cause discolouration and possible cracking and will not be covered under warranty. Our warranty is strictly for a full 12 months from the date of purchase. We are sorry we cannot offer exchanges or refunds beyond this period. This does not affect your statutory rights.

We take pride in our product and we are continually looking for ways to improve, so please let us know what works best for you. With your input, we can continue to offer you the highest quality product and service.

If you are dissatisfied with your Rudds for any other reason, please contact us directly at customerservice@ruddswellies.co.uk

Return Address:
Rudds Wellies Ltd
Victoria Quay
Salcombe
Devon
TQ8 8DA

Showroom: +44(0)1548 289 041 (10.00am-4.00pm) Mon-Fri

Please enclose reasons for return, purchase date, and any relevant information. Returns without this information may be subject to a delay in response.

If returning goods from outside UK please mark the goods as “RETURNED UK GOODS” and affix the appropriate customs form. Failure to do this could lead to Customs Duties being incurred and charged to your account.