Returns

Not sure if they will fit?

No Problem – You may return any order for any reason within 14 days of receipt for face to face sales and within 30 days for online sales. The product(s) must be in the original packaging, unworn and in good saleable condition with a reason given for return. Goods returned that have been used or damaged will not be refunded. Shipping labels placed on the original box also cannot be refunded. Please use an external box or bag. This will not affect your statutory rights.

For a limited period we are able to offer free returns, so please notify us at customerservice@ruddswellies.co.uk within 7 days of receipt and we can arrange collection. Please package the box as it was delivered. In such instances, Rudds will be responsible for the cost of return.

If you arrange your own return, Rudds cannot be held responsible for any items lost in transit.

Warranty

We have worked hard to ensure Rudds Wellies are Crafted To Work with your lifestyle.

As our rubber is formulated to resist natural abrasive chemicals found in urine and manure, Rudds carry a 12-Month Non-Split and Manufacturing Defect Guarantee from the date of purchase. Should your wellies split or develop a manufacturing defect causing them to leak within 12 months of purchase, simply send some photos with a brief description to customerservice@ruddswellies.co.uk for assessment. Faults should be raised with Customer Service as soon as a fault has developed.

Enquiries sent to any other email address will lead to a delay in response.

Sometimes we may ask for your boots to be returned should we not get the information we need from photos. If we are unable to replace immediately (for example if a specific size is out of stock) we will do our best to provide a date for re-stocking. Refunds or exchanges will only be considered once the product(s) has been returned for inspection, unless returned within 14 days for face-to-face purchases or 30 days for online purchases. Returns should be sent as soon as a fault has developed. Details of a returns address will be provided. Once returned we will aim to respond within two working days.

Refunds cannot be made for a product won in a competition or given as a charitable donation. Refunds can only be offered to the original purchaser. Refunds or exchanges cannot be authorised in response to normal wear and tear such as creasing or where the boot has been pierced. Refunds cannot be guaranteed for a fault that has developed some time before inspection. Refunds will only be made where an exchange is not possible due to sizing, where there is a recurring fault or when the product is no longer available.

Please return clean and free from potential biohazards so we can safely address the fault, together with a valid proof of purchase, your name, address and a brief description of the fault.

WE WILL NOT ACCEPT OR EXAMINE MUDDY BOOTS! Boots returned with potential bio-hazards will be disposed of.

Our guarantee does not cover wear and tear damage such as rips, piercing, tears, burns or improper fitting/sizing. Splitting caused by the use of boot jacks/doorstep removal etc, will not be covered under warranty. Any splitting caused from the inside of the boot, such as wear from toenails, will not be covered. This does not affect your statutory rights.

We take pride in our product and we are continually looking for ways to improve, so please let us know what works best for you. With your input, we can continue to offer you the highest quality product and service.

If you are dissatisfied with your Rudds for any other reason, please contact us directly at customerservice@ruddswellies.co.uk

Return Address:
Rudds Wellies
Loring Cottage
Loring Road
Salcombe
Devon
TQ8 8AT

Please enclose reasons for return, purchase date, and any relevant information. Returns without this information may be subject to a delay in response.

If returning goods from outside UK please mark the goods as “RETURNED UK GOODS” and affix the appropriate customs form. Failure to do this could lead to Customs Duties being incurred and charged to your account.