Returns

Not sure if they will fit?

No Problem – You may return any order for any reason within 14 days, and for a limited time only we will offer free returns. The product(s) must be in the original packaging, unworn and in good saleable condition. Goods returned that have been used or damaged will not be refunded. This will not affect your statutory rights.

For a limited period we are able to offer free returns, so please notify us at customerservice@ruddswellies.co.uk and we can arrange collection. Please package the box as it was delivered.

If you arrange your own return Rudds cannot be held responsible for any items lost in transit.

Warranty

We have worked hard to ensure Rudds Wellies are Crafted To Work with your lifestyle.

As our rubber is formulated to resist natural abrasive chemicals found in urine and manure, Riding Rudds have a 12-Month Non-Split and Manufacturing Defect Guarantee from the date of purchase. Should your wellies split within 12 months of purchase or develop another fault, simply return for replacement. If we cannot replace we will refund.

Please return clean and free from potential biohazards so we can address the fault with a valid proof of purchase.

Our guarantee does not cover wear and tear damage such as rips, tears, burns or improper fitting/sizing. This does not affect your statutory rights.

We truly pride ourselves on our product and we are always looking for ways to improve our footwear so please let us know what works best for you. With your input we can continue to offer you the highest quality products and service.

If you are ever dissatisfied with your Rudds product please contact us directly at customerservice@ruddswellies.co.uk or post to the address below or return to place of purchase.

Return Address:
Rudds Wellies
Loring Cottage
Loring Road
Salcombe
Devon
TQ8 8AT

Please enclose reasons for return, purchase date, and any relevant information.

If returning goods from outside UK please mark the goods as “RETURNED UK GOODS” and affix the appropriate customs form. Failure to do this could lead to Customs Duties being incurred and charged to your account.