Returns

Not sure if they will fit?

No Problem – You may return any order for any reason within 14 days. The product(s) must be in the original packaging, unworn and in good saleable condition. Goods returned that have been used or damaged will not be refunded. Shipping labels placed on the original box also cannot be refunded. Please use an external box or bag. This will not affect your statutory rights.

For a limited period we are able to offer free returns, so please notify us at customerservice@ruddswellies.co.uk and we can arrange collection. Please package the box as it was delivered. In such instances, Rudds will be responsible for the cost of return.

If you arrange your own return, Rudds cannot be held responsible for any items lost in transit.

Warranty

We have worked hard to ensure Rudds Wellies are Crafted To Work with your lifestyle.

As our rubber is formulated to resist natural abrasive chemicals found in urine and manure, Rudds have a 12-Month Non-Split and Manufacturing Defect Guarantee from the date of purchase. Should your wellies split or develop a manufacturing defect within 12 months of purchase, simply send some photos with a brief description to customerservice@ruddswellies.co.uk  for assessment.

Enquiries sent to any other email address will lead to a delay in response.

Sometimes we may ask for your boots to be returned should we not get the information we need from the photos. If we are unable to replace (for example if size is out of stock) we will refund. Refunds for faults will only be offered if the product is out of stock. A full refund will be offered on any purchase returned within 14 days.

Refunds cannot be made for a product won in competition or given as a charitable donation.

Please return clean and free from potential biohazards so we can safely address the fault, together with a valid proof of purchase, your name, address and a brief description. WE CANNOT ACCEPT OR ASSESS MUDDY BOOTS.

Our guarantee does not cover wear and tear damage such as rips, piercing, tears, burns or improper fitting/sizing. Splitting caused by the use of boot jacks/doorstep removal etc, will not be covered under warranty. Any splitting caused from the inside of the boot, such as wear from toenails, will not be covered. This does not affect your statutory rights.

We take pride in our product and we are continually looking for ways to improve, so please let us know what works best for you. With your input, we can continue to offer you the highest quality product and service.

If you are dissatisfied with your Rudds for any other reason, please contact us directly at customerservice@ruddswellies.co.uk

Return Address:
Rudds Wellies
Loring Cottage
Loring Road
Salcombe
Devon
TQ8 8AT

Please enclose reasons for return, purchase date, and any relevant information. Returns without this information may be subject to a delay in response.

If returning goods from outside UK please mark the goods as “RETURNED UK GOODS” and affix the appropriate customs form. Failure to do this could lead to Customs Duties being incurred and charged to your account.