fbpx

Returns

Not sure if they will fit?

No Problem. You may return any order for any reason within 14 days of receipt for face-to-face sales and within 30 days for online sales. The product(s) must be in the original box, unworn and in good saleable condition with a clear reason given for return. Goods returned used or damaged will not be refunded. Shipping labels and/or adhesive tape placed on the original packaging cannot be accepted for exchange or refund. Please use an external box or bag. This will not affect your statutory rights.

For a limited period we are able to offer free returns, so please notify us at customerservice@ruddswellies.co.uk within 7 days of receipt and we can arrange collection. Do not contact via social media platforms. Please package the box as it was delivered. In such instances, Rudds will pay for the cost of return. Unfortunately, we are unable to pay for the cost of returns from countries outside the UK. Free delivery and free returns is offered for all orders over £100.00 but does not apply to products purchased using promotional codes or sale items, unless stipulated otherwise. Free returns will be offered to any product that has developed a fault within 3 months of the purchase date.

If you arrange your own return, Rudds cannot be held responsible for any items lost in transit.

Any clothing product purchased either online or in store can be returned within a maximum of 30 days. Refunds and exchanges will only be offered if unworn and in saleable condition. Any faults found on any clothing products need to be reported and returned to us within 30 days of purchase.

Warranty

We have worked hard to ensure Rudds Wellies are Crafted To Work with your lifestyle.

As our rubber is formulated to resist natural abrasive chemicals found in urine and manure, Rudds carry a 12-Month Non-Split and Manufacturing Defect Guarantee from the date of purchase. Should your wellies develop a manufacturing defect or split, causing them to leak within 12 months of purchase, simply send some photos with a brief description to customerservice@ruddswellies.co.uk for assessment. Do not contact us via social media platforms. Faults should be raised with Customer Service at customerservice@ruddswellies.co.uk as soon as a fault has developed. We cannot act on faults that have happened over a period of time causing the problem to worsen. Faults cannot be reported by telephone to our retails stores. They must be emailed to Customer Service. We cannot inspect, or be held liable for, faults that have developed some time before they are reported.

Enquiries sent to any other email address may lead to a delay in response.

Sometimes we may ask for your boots to be returned should we not get the information we need from photos. If we are unable to replace immediately (for example if a specific size is out of stock) we will do our best to provide a date for re-stocking. Refunds or exchanges will only be considered once the product(s) has been returned and is fit for inspection, unless returned within 14 days for face-to-face purchases or 30 days for online purchases. Returns should be sent as soon as a fault has developed and we have been notified. Details of a returns address will be provided. Once returned we will aim to respond within two working days. It is the customers responsibility to arrange for the return of any products required for inspection.

Any attempt to repair your product will automatically void the warranty and the product will not be eligible for return. Rudds do not offer replacement parts but in certain instances can offer a repair service. We can only offer a refund or exchange for products purchased through our website or directly from us. Products exchanged under warranty will not extend the warranty period. The warranty applies to products discounted by the vendor at an event, in store or using an online coupon code, but does not apply to ex-sample products sold at a further discount.

Refunds cannot be made for a product won in a competition or given as a charitable donation. Refunds can only be offered to the original purchaser. Refunds or exchanges cannot be offered where there is evidence the product has been used by someone else. Refunds do not include delivery charges, if applicable. Refunds or exchanges cannot be authorised in response to normal wear and tear such as creasing, discolouring over time or where the boot has been pierced. Faults with reflective strips or clip fasteners can normally be repaired and are not subject to automatic exchange or refund. Refunds or exchanges cannot be guaranteed for a fault that has developed some time before inspection. Refunds will only be made where an exchange is not possible due to sizing, where there is a continuously recurring fault or if the product is no longer available. Refunds will not be considered should a limited edition colour not be available but where the size is available. Refunds will only be considered where the product has been physically inspected and examined for a potential manufacturing fault.

Please return clean and free from potential biohazards so we can safely address the fault, together with a valid proof of purchase, your name, address and a brief description of the fault.

WE WILL NOT ACCEPT OR EXAMINE MUDDY BOOTS! Please take the time to ensure your boots are clean, including the sole and heel treads. Boots returned with potential bio-hazards will not be examined. The sender will be responsible for their collection and return. Boots not collected by sender within 7 days of notification will be disposed of. No refunds or exchanges can be made in such instances.

Our guarantee does not cover wear and tear damage such as rips, piercing, tears, burns or improper fitting/sizing. Splitting or tearing caused by the use of boot jacks/doorstep removal etc, will not be covered under warranty. Any splitting caused from the inside of the boot, such as wear from toenails, is not a manufacturing fault and not covered by the manufacturing warranty. Boots kept outdoors may cause discolouration/blooming, possible cracking/damage to seals and will not be covered under warranty. Boots kept or used in environments where there are extreme fluctuations in temperature may cause the rubber to become brittle. Our warranty is strictly for 12 months from the date of purchase. We are sorry we cannot offer exchanges or refunds beyond this period. This does not affect your statutory rights.

We take pride in our product and we are continually looking for ways to improve, so please let us know what works best for you. With your input, we can continue to offer you the highest quality product and service.

If you are dissatisfied with your Rudds for any other reason, please contact us directly at customerservice@ruddswellies.co.uk

Return Address:
Rudds Wellies Ltd
Victoria Quay
Salcombe
Devon
TQ8 8DA

Showroom: +44(0)1548 289 041 (10.00am-4.00pm) Mon-Fri High Season

Low Season: Please email to check opening times or to arrange a fitting.

Please enclose reasons for return, purchase date, and any relevant information. Returns without this information may be subject to a delay in response.

If returning goods from outside UK please mark the goods as “RETURNED UK GOODS” and affix the appropriate customs form. Failure to do this could lead to Customs Duties being incurred and charged to your account.